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Employees are very rude at London Drugs Oliver Square West, 1170* - 104th Avenue, Edmonton, AB, T5K 2T6, Canada.

No greetings from any employee we came in contact with; not even one employee asked if we needed help. They do not even know how to smile and have no idea how to provide even basic customer service.

At checkout when I asked if it was busy today (because at the time we were there it was not busy) as no one seemed to be able to smile I was met with the rudest reply, "What do you think?".

The cashier was beyond rude and when we went to customer service to advise we wanted to provide feedback. I said I expect a smile at least from the employees and that smiles do not cost anything the CSR replied, "No each smile costs $20 and so far you owe me $40" !!!

We get that she was trying to jog us out of that situation but it was not the correct way to handle the situation. My wife did call the store manager when we got home and she was very apologetic. The manager said she would follow up with the employee and she thanked me for my feedback.

But, really at the end of the call there was no action to make it better.

In retail stores I expect to help myself as most retail stores are so short staffed due to cutbacks but If I do ask for help I expect at least a smile. In this day and age if someone takes the time out of their busy schedules to complain I think this should be seen as an opportunity for improvement by going above and beyond; not just with words but with action.

Advice to the management: Please try to correct your employees behavior because nowadays in the age of internet your bad reputation can go viral in a few minutes.

I found it is not just me but many others who have been treated so badly by London Drugs in Canada and I found this link on Google -

http://reviews.smartcanucks.ca/bad-service-at-london-drugs/

Reason of review: Poor customer service.

Location: Edmonton, Alberta

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Guest

Hahahah

Guest

Are you serious? You have much too much time on your hands.

I can just picture you *** the dog while other people are trying to get their purchases done. I'm that guy waiting behind you while you're trying to make friends.

Move along old man. The only beef I'd have had is with the comment about the $40...kind of funny though.

Guest
reply icon Replying to comment of Guest-1003401

Get a life

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